Exchange & Returns Policy

We want you to have the best possible experience when shopping with us. If you wish to exchange or return an item, please read the information below.

Eligibility for Exchanges & Returns

You may request an exchange or return if:

• The request is made within 7 days after placing the order.

• The item has not yet been shipped.

• The item is unused, undamaged and in its original packaging (for cases where the product has already arrived).

How to Request an Exchange or Return

To request an exchange or return, contact our support team at:
📩 help@treglyst.com
Please include:

• Your order number

• The reason for the exchange or return

• Photos or videos if the item arrived damaged or incorrect

Our team will respond within 24–48 hours.

Items Already Shipped

If the product has already been dispatched before your request:

• Exchanges or returns may only be accepted once the item arrives at your address.

• The product must be in perfect condition, unused and in original packaging.

Damaged or Incorrect Items

If you received a faulty, damaged or incorrect item:

• Contact us within 48 hours of delivery

• Send photos or a short video showing the issue
  We will provide a replacement at no extra cost or arrange a return depending on the situation.

Non-Eligible Situations

We cannot accept exchanges or returns if:

• The request is made after the 7-day period

• The product shows signs of use, damage or modifications

• The item is not in its original condition or packaging (unless it arrived damaged)

Processing Time

Once the exchange or return is approved:

• Replacement items are shipped promptly

• Refunds (when applicable) are processed within 3–7 business days, depending on your payment provider

Customer Support

If you have any questions about exchanges or returns, please contact us:
📩 help@treglyst.com